CEO perspective, insights of the overall situation: Supply logistics, production logistics, sales logistics and capital flow data are clear and easy to understand; BI analysis, reverse sales promotion, products and warehouse planning, and other functions significantly enhance business efficiency and flexibility, and provide a decision-making basis.
Operations perspective, maintaining stable customer relationships: Establish a 360° customer portrait and regularly show care to customers to improve the customer experience; make production plan and stocking predictions to reduce customer complaints of out-of-stock situations; targeted promotional activities to improve brand loyalty.
Supplier perspective, scientific management: Comprehensively formulate KPIs for 3PL assessment so that suppliers are rated based on clear guidelines; supply is tightened and upgraded through healthy competition, and more high-quality suppliers are introduced to improve the overall service quality.
Customer perspective, increase level of satisfaction: Real-time detection of product damage and delivery delays to reduce loss of customers; efficient assistance in the return, exchange, re-sending and expedition of goods to improve customer experience.
